Effective Date: January 1, 2025 

Introduction 

Thyme Care provides member-centric, oncology care coordination to its members in order to improve outcomes, overcome health disparities, and reduce the cost of care.

Data Privacy/Confidentiality  

By consenting to participate in the Care Coordination Program, you agree to provide information at the  time of enrollment and periodically thereafter which will assist in data collection, assessment, monitoring, and determination of an individualized support plan. Your progress with meeting the goals identified in your support plan will be through discussions with our Care Team.  You also agree to abide by Thyme Care’s Terms of Use located at https://www.thymecare.com/terms. Any information compiled about you will be maintained consistent with Thyme Care’s Privacy Notice Policy, which you may access at any time at https://www.thymecare.com/privacypolicy.  Any  identifiable information obtained in connection with your participation with the Care Coordination Program will be disclosed only with your consent and maintained in a confidential manner, with access limited to others who are involved in your care, and to others for whom you have provided consent for sharing information.  

Description of Services 

You will be assigned a Care Team who will assist you with identifying and  meeting your service needs.  There are requirements for meeting with and communicating with the members of your Care Team depending on the level or type of service you may need. At some time during participation in the Care Coordination Program the service level may be changed to best suit your needs. Acceptance, refusal, or termination of care coordination services does not affect participation or eligibility  to benefits, treatments, or services otherwise covered by your insurer.  Care Coordination Program Services do not replace care rendered by a primary care physician, oncologist, or other healthcare professional currently engaged in your care.  Thyme Care is not in a position nor is it qualified to order services for or direct the diagnosis or treatment of any individuals.

Duration of Services  

Care Coordination Program Services will end when:  

  • Individual’s stated agreed-upon goals and needs have been met and services are no longer needed.  
  • Individual does not wish to participate in the program regardless of progress on stated goals.  
  • Individual rescinds consent to participate.  
  • Individual has been physically threatening or verbally abusive toward Thyme Care staff.  

Benefits/Compensation  

The Care Coordination Program is provided free of charge to the individual and no form of compensation  will be accepted. Services provided by the Care Coordination Program via secure electronic communications platform, are  considered a beneficial and cost effective means for individuals with complex care needs to identify and address presenting needs  toward enhanced quality of life for themselves.  No form of compensation is available to individuals for participating in the Care Coordination Program. 

Rights and Responsibilities 

As a recipient of Care Coordination Program services you have the right to:  

  • Recognition of your dignity and right to privacy.  
  • Information about the program and the reason for your selection in it. 
  • Confidential treatment of your personal health information (PHI).  
  • Upon request, an explanation of how the program may share your PHI with other entities. 
  • Access to your medical record according to applicable federal and state laws. 
  • Care coordination services performed without discrimination based on race, ethnicity, age, mental or physical disability, genetic  information, color, religion, gender, sexual orientation or national origin. 
  • Means to voice complaints about the Care Coordination Program or individuals on the Care Team.
  • A timely response to questions or complaints. 
  • To refuse Care Coordination Program services and to be told the implications of such  refusal. 
  • To obtain notification and a rationale when Care Coordination Program services are  terminated, upon request.  

As a member of the Care Coordination Program it is important to: 

  • Notify your Care Team  of any changes in address and/or telephone number to achieve regular and effective  communication. 
  • Give the Care Team as much information as possible to help them assist you.  
  • Ask questions to be sure you understand your Care Team’s explanations and instructions.  
  • Treat others with the same respect and courtesy expected. 
  • Keep appointments or give adequate notice if you must delay or cancel them.  
  • Notify your Care Team, if you choose to not participate in the Care Coordination Program. 

Questions about Care Coordination  

You are free to ask whatever questions you have at any time.  You may contact any member of your Care Team with questions you may have regarding the Care Coordination Program.  

Grievance Procedure  

If, at any time during the course of your involvement with the Care Coordination Program, you  experience concerns that warrant formal attention, you are encouraged to resolve the concern with your Care Team. If  this process proves unsatisfactory, if you determine that doing so would jeopardize your relationship with your Care Team, or if there are  concerns for personal safety, you may contact the Care Team Supervisor at 201-526-8484.

Telephone and email communications 

As part of the Care Coordination Program, Thyme Care may communicate with you using the contact information you have provided or that is on record. These communications are designed to support your care and provide information about Thyme Care’s services. 

Phone Calls

Thyme Care may contact you by phone at your home, work, or cell number. These calls may include information about your health care or updates about our services. Calls may be monitored or recorded to help improve the quality of our services.

Text Messages (SMS)

You consent to receive text messages from Thyme Care at the cell number you have provided. These messages may include reminders, updates about your care, or other important information. Standard message and data rates may apply. If you wish to stop receiving text messages, you can reply “STOP” to any message from Thyme Care.

Emails

You consent to receive emails from Thyme Care at the email address you have provided. Emails may include updates about your care or information about Thyme Care’s services. Please note there is a risk that email communications may be intercepted by third parties or sent to unintended recipients. You can unsubscribe from emails at any time by following the opt-out instructions included in the message.

You may update your communication preferences or opt out of any communication method at any time by contacting Thyme Care at 201-526-8484 or using the instructions provided in our messages.

 

CONSENT/ACCEPTANCE OF CARE COORDINATION PROGRAM SERVICES 

By agreeing to this consent, you acknowledge that you: 

  • I have read and understand the above information and agree to receive Care Coordination Program services.  
  • I may, without consequence, withdraw my participation from the program at any time after signing this document.  
  • I may request, and receive, a copy of this signed consent form at any time. Any and all copies of this document are to be considered as binding as the original.